Refund policy
Returns You have 30 days after your order arrives to request a return. Items must be unused, in the condition you received them, and in their original packaging, with a receipt or proof of purchase.
To start a return, email info@glyphstationers.com before sending anything back. We'll reply with instructions. Items sent back without a return request can't be accepted.
Returns go to: Glyph Stationers, 212 N. Washington Street, Havre de Grace, MD 21078.
Return shipping Return shipping is paid by the customer and is not refundable. For returns over $75, we suggest a tracked service, since we can't guarantee we'll receive your package. If your item arrived damaged, defective or wrong, we'll cover return shipping and make it right.
Damaged, defective or wrong items Please check your order when it arrives and email us right away if anything is damaged, defective or not what you ordered.
Items we can't accept for return
- Sale items
- Gift cards
- Custom and personalized orders, including custom printing
- Opened bottles of ink, unless the bottle is still close to full
- Food and other perishable goods
Exchanges The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Orders shipped to the European Union If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, without giving a reason. As above, items must be in the condition you received them, in their original packaging, with a receipt or proof of purchase.
Gifts If an item was marked as a gift and shipped directly to you, you'll receive store credit for its value once we receive the return. Otherwise, the refund goes to the original purchaser.
Refunds We'll email you once your return arrives and has been inspected, and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.
If 15 business days have passed since we approved your return and you haven't seen the refund, email info@glyphstationers.com.